Samsung has just released an official statement and the latest update on the fate of existing Galaxy Note 7 owners, and those who have pre-ordered the device, either from Samsung itself, participating retail partners or from mobile network operators.
Samsung also urges all owners of Samsung Galaxy Note 7 devices to power off their devices immediately. This follows after it was announced yesterday that Samsung is permanently discontinuing all sales and production of the problem-stricken device.
The tech giant finally decided to pull the plug on the smartphone, just days after temporarily halting its production.
At least five replaced Note 7 units which were supposedly ‘safe’ have caught fire, and as of now, all ongoing exchange programmes for the device has also been stopped.
Here’s the full statement:
With the recent reported cases involving the Samsung Galaxy Note7, Samsung Malaysia Electronics (SME) Sdn Bhd urges all pre-order owners of Samsung Galaxy Note7 to power off their devices immediately.
Pursuant thereto, the option of refund or exchange to the Samsung Galaxy S7 edge will be made available for the pre-order owners provided that they return their current Samsung Galaxy Note7 accordingly.
The preorder owners will expect to be contacted from 13th October 2016 onwards by Samsung Customer Service, related mobile network operators or participating retail partners respectively on the details of the refund or exchange program.
For further inquiries, kindly contact Samsung Malaysia Careline at 1-800-88-7799. We apologise for any inconveniences caused.