Recently, we made a trip down to Singapore for the launch of a revolutionary device that ought to change the F&B industry for good. Developed in-house by Cuscapi Berhad, we were introduced to REV, an interactive self-ordering tablet that allows F&B operators to manage costs more effectively and enhance revenue, while offering customers a better dining experience.
First deployed at the Ministry of Food (MOF) chain of restaurants in Singapore, the REV tablet offers tons of interactive features, providing the customers with a fun and convenient way of ordering, as compared to waiters taking orders the traditional way.
For a tech-savvy generation, REV definitely brings a positive change to dining experiences. The REV tablet is something new and trendy they can delve into while enjoying a meal. Simultaneously, they can take the time to decide on their orders without having the waiters interrupt or be obtrusive. This is surely a life-changing matter for those who are fickle-minded.
For the F&B operators, incorporating the REV tablet into operations also helps them streamline their service and staff. Instead of being order takers and occasionally, messing them up, the waiters now have more time to serve diligently and pay more attention to the additional needs of the customers.
Since 2013, REV has undergone advancements after tons of research, surveys and feedback. From there, Cuscapi has developed REV 2.1, an upgraded version of its predecessor with better features and integrations installed.
With the new tablet, an Avatar function guides customers every step of the way through the ordering process, and this eliminates the need for waiters to explain on the use of the tablet, especially for those who aren’t very tech savvy. Aside from that, the Avatar also recommends bestsellers to customers who may be overwhelmed with the variety of choices offered.
What makes this tablet so unique is that customers are also able to customise their orders according to their personal preferences. Whether you’re allergic or you simply do not like a certain ingredient, you can simply note it down with a touch of a finger.
REV 2.1’s multi-tablet function also allows the use of multiple tablets at one time without hassle. Let’s just say that two tablets are being passed around a large group of diners. Once an order is confirmed in either of the tablets, both the tablets will display the confirmed order and automatically tally the bills into one.
We’ve also tried our hands at both the REV tablets and we’re pretty impressed. The tablets are user friendly, the photos and descriptions of each item are clearly displayed, and the manoeuvrability is surprisingly smooth. On top of that, they are built to be extra durable and steady, so parents need not be concerned when the tablets are around young children.
We also tried customising our orders with redundant requests just to see if they’d really be reflected when our order arrives. It wasn’t bad at all. When we ordered the Wagyu steak on the tablet, we were asked to pick our sides, the sauce of choice, as well as the doneness of the meat.
We suggest that you head to Ministry of Food in Singapore to check the REV tablet out and let us know your own verdict. Visit REV’s official website to find out more!
