The Malaysian Communications & Multimedia Commission (MCMC) is taking action on major telcos that fail to keep their promises to improve their quality of services.
The telcos were given six months to improve their services but have failed to live up to it with constant dropped calls as a clear indication that they’re more concerned on getting customers on their network instead of expanding their network.
We don’t intend to name names, but they’ve added that at least two cellular companies were the culprits where consumers faced dropped calls on a daily basis, and that it had been going on for a while.
New MCMC chairman, Datuk Mohamed Sharil Mohamed Tarmizi emphasized that improving quality of serve is one of the key concerns of MCMC since he came onboard. He has met with chief executives of all telco companies and brought up the matter of quality, telling them that despite their promises, the quality of services was still left much to be desired.
The quality of services for mobile networks are referred to the measurement of a system with good transmission quality, service availability and minimum delay.
Source: The Star
