Kiehl’s recently unveiled the first Store of Tomorrow at Sunway Pyramid – an evolution of the brand’s boutique experience, inspired by its growing customer needs. Since Kiehl’s first opened the doors of its old-world apothecary in New York City over 170 years ago, the brand has blended pharmaceutical, herbal, and medicinal expertise to serve the unique needs of the community – dedicated to providing the most efficacious and tailored skincare solutions to everyone, everywhere.
The Store of Tomorrow at Sunway Pyramid is the pilot for SAPMENA, designed with a brand-new concept. Inspired by the vibrancy of New York City and quirkiness of Kiehl’s, Store of Tomorrow opens its doors with a wider store front façade with Mr. Bones welcoming you.
Kiehl’s continues to celebrate what matters most – generosity, exceptional personalized service, and the finest apothecary skincare with a new and improved version to serve the community. Kiehl’s Malaysia’s first ever Store of Tomorrow introduces a new immersive shopping experience with services to elevate the community experience such as:
Personalized Consultations Leveraging On Beauty Tech
Customers will be able to enjoy a complimentary deep skin analysis with Kiehl’s Derma Reader Pro Devices to understand more about their skin needs and receive tailor made skincare solutions from its Skin Pros at the Skincare Academy Bay
Facial Treatment Services
Kiehl’s is for the first time introducing facial treatment services to customers, to better serve and nurture their skin by providing a range of healthy skin treatment options. The facial cabin is equipped with a service reclining chair for better comfort and hospitality.
Masterclass Sessions
Exclusive skin-education sessions centered around our Skincare Academy Bay – here our Skin Pros will share skincare expertise knowledge, product application methods, tips & tricks with routines, and deep dive into the brand heritage & story telling.
Kiehl’s Sustainability Efforts
Kiehl’s Store of Tomorrow will further highlight the brand’s efforts behind circularity through its new campaign, Kiehl’s Mission Renewal. A core element in the new Store of Tomorrow design is the use of only recycled, upcycled and eco-sustainable materials. Second, the brand will continue sharing its recycling efforts by encouraging customers to bring in their empties in return for loyalty points – and now open to all brands! Finally, Kiehl’s will also highlight its latest Refillable Solutions in the Skincare, Hair & Body Category to support consumption in a more sustainable format.
Customer Favorites Wall
Last but not least, the store also features the Top 10 best-selling items for easy identification of Kiehl’s best selling items. It also features the “tried and tested” zone, equipped with a wash basin allowing customers to try on the products more conveniently and rinsing their hands post-application.
The Store of Tomorrow will be the new mission and vision for the brand to continue its spirit of generosity, efficacious skincare solutions and sustainable efforts in a new and improved way.
