UPDATE
Maxis Customer Service representatives have announced that they will refund back subscriber’s credit today via their Twitter account, @MaxisListens. If you’ve not received your refund, kindly send them a direct message.
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Smartphone users who subscribe to Hotlink’s services may have experienced some disappointment over the last two days. According to Lowyat.net, Hotlink subscribers have been receiving reports from Hotlink that their internet quote has been depleted, and will be charged based on usage.
In short, you get a text message informing you that you’ve used up 100% of your internet data plan (even if you’ve not) and whether or not you switch off your internet data setting, it deducts ALL of your mobile credit.
A source told us that she noticed that the full deduction of her Hotlink credit took place about 12 hours later. Initially, she received the text about using up 100% of the 3GB data. Hours later, she checked her data usage status and reported she still had 600MB left on her phone, yet she was still being charged RM0.05/10kB.
In a state of panic, she subscribed to a RM2 for 100MB plan eight hours after receiving the text. And while her internet did work, she was exhausted from all her mobile credit.
Looking into the Maxis Customer Support forums, many Hotlink subscribers are also facing the same issue, yet there’s been no comment or response from the Maxis Customer Service team.
If you’re also facing the same troubles, kindly place a report with Malaysian Communications and Multimedia Commission (MCMC) at www.skmm.gov.my
(Source)
