Les Deux Bangsar is patisserie well-known among KL-ites for their sweet macarons, however not so much for their public relations skills. Over the weekend, a customer visited Les Deux Garcons in Bangsar only to be treated with an attitude by a staff on duty. Dissapointed and unhappy with the service, the customer left a comment on Les Deux Garcons Facebook page, expressing her disappointment in the service. But instead of receiving a word of apology from the Facebook page admin, the customer was treated even worse than previously being the admin of the page. Not only were the comments rude, but they completely uncalled for.
It’s such a shame that a food establishment that is supposed to cater to their customers needs by providing good customer service did not try to fix the problem, instead made it much worse. Not only did they post rude comments, they also used profanities and later on proceeded to delete all their comments in attempts to erase the damage that has already been done.
However, the admin of the patisserie has released an official apology on their Facebook page, however we feel it might be a bit too late as they have continuous backlash from Malaysians who felt like the matter could have been handled properly from the start.
” We at LDG would like to sincerely apologise for the outburst on our FB page yesterday. We regret the actions and words communicated by our staff and would like to assure our valued friends and customers that such incidents would not happen again in the future. Thank you for your constructive feedback and we will take note of this in our continuous efforts to improve our service. – The Management of LDG”
Source: Facebook
